If you require RTO Data support, there are several ways in which we can help you;
Email
We welcome emails of all kinds including support requests, feedback, questions, feature requests and more. We love to hear from our RTO Data subscribers and encourage you to shoot us an email outlining the reason for your enquiry and we will come back to you as soon as possible.
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Phone
Although we encourage you to contact us via email, that doesn’t mean we can’t call you. All support emails go directly to our client support team and if you request that we call you or we feel that your enquiry would be better handled over the phone then we will call you as soon as we can.
Remote access
We love that technology allows us to remotely log-in to your computer and provide you with support and training. We use Team Viewer and encourage all of our RTO Data users to download a free version so we can better assist you. Sometimes explaining things over the phone or email is not effective enough.
Training sessions
From the Home Screen of RTO Data you can access the ‘RTO Data Support’ menu. This will give you access to our suite of ‘RTO Data Training Sessions’. We encourage all subscribers to email us to schedule in as many training sessions as required to give you a broad knowledge of all that RTO Data has to offer. We do not charge our active RTO Data subscribers for training sessions.
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RTO Data procedures
From the Home Screen of RTO Data you can access the ‘RTO Data Support’ menu. This will give you access to our ‘RTO Data Procedures’. These procedures will take you through step by step instructions on all of the processes within RTO Data. We maintain and update our procedures regularly and will include access to the latest version in each update of RTO Data.
Updates
We send approximately four updates to all active ‘RTO Data Technical Support’ subscribers per year. These include general improvements and also technical updates to comply with state and national reporting requirements. Updates are sent via email with detailed instructions on how to perform the update. As always, we are never too happy to assist if required.